sb-stt.jpg

Home

| Pepperstone AE

en-ae - English UAE

| Pepperstone

en - English ROW

zh - Simplified Chinese ROW

zht - Chinese (Traditional) ROW

| Pepperstone TH

th-th - Thailand Thai

es-la - Spanish LATAM

| Pepperstone VN

vi-vn - Vietnamese Vietnam

pt - Portuguese

ar-sa - Arabic Saudi Arabia

ar - Arabic Middle-East

zh-au - Simplified Chinese Australia

| Pepperstone IT

it-it - Italian Italy

es-es - Spanish Spain

| Pepperstone FR

fr-fr - French France

en-eu - English Europe

en-au - English Australia

How can I reactivate an old account

Come posso riattivare un vecchio conto?

Wie kann ich ein altes Konto reaktivieren?

Access your earnings and client details

Add Funds

In order to place a live trade you need to complete your application, it only takes a few minutes.

Complete your application

Level up your trading with real money. When you are ready, upgrade your account.

Upgrade to Live

We require you to update your personal details

Please update your details

Cookies alert

Cookies that are essential to the functioning of the website and our products and services. You cannot deactivate these cookies.

Cookies that allow us to improve our offering and website, enabling us to tailor our site to your personal preferences.

Cookies that allow us to provide information and advertising on third-party websites and measure the effectiveness of our marketing initiatives.

<h3>Cookie policy</h3>
To learn more about how we use cookies on this website, please see our <a href="https://assets.pepperstone.com/legal/UK_EU/Cookie_Policy.pdf" target="_blank" rel="noreferrer noopener">Cookie Policy here</a>. You can manage your cookie preferences below. If you clear your cookies using the browser, you may need to set up your preferences again when you next visit the site. test

Dark

Cookies popup

Legal documents

Privacy policy

Website terms and conditions

Cookie policy

Other sites

Ways to trade

Platforms

Markets and Symbols

Analysis

Learn to Trade

pepperstone-logo-inverse-rgb.svg

facebook-grey.svg

Facebook

twitter-grey.svg

Twitter

Personal footer

Geo Alert

Lost your way?

Get started

Primary CTA v2

Login

Join now

About Us

Help & Support

Refer a friend

Homepage

Pepperstone-logo-rgb.svg

pepperstone-white.svg

Light Grey

Personal

Partners

Group

Personal site

We've made a few changes for a better experience. You can now find your account located under the user icon

Looking for your account?

About us

Help and support

Launch webtrader

Overview

Pricing

Trading Accounts

Premium Clients

Active Trader program

Trading hours

Maintenance

Trading Platforms

Integrations

Trading tools

Forex

Shares

ETFs

Indices

Commodities

Currency Indices

Dividends for index CFDs

Dividends for share CFDs

CFD forwards

Markets & Symbols

Navigating Markets

The Daily Fix

Pepperstone Pulse

US Election

Meet the analysts

Trading guides

Videos

Webinars

Learn to trade

Who we are

Company news

Awards

Protecting Clients Online

Contact us

Public Website Main Navigation

Spreads, swaps and commissions

Funding and withdrawals

Trading accounts

Markets

Market holidays

TradingView

MetaTrader 4

MetaTrader 5

cTrader

Capitalise.ai

Social trading

Maintenance schedule

Market analysis

Meet our analysts

Economic calendar

Education

Learn to trade CFDs

Learn to trade forex

Learn to trade shares

Learn about liquidity

Educational videos

Risk warning

The material provided here has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Whilst it is not subject to any prohibition on dealing ahead of the dissemination of investment research we will not seek to take any advantage before providing it to our clients.

Pepperstone doesn’t represent that the material provided here is accurate, current or complete, and therefore shouldn’t be relied upon as such. The information, whether from a third party or not, isn’t to be considered as a recommendation; or an offer to buy or sell; or the solicitation of an offer to buy or sell any security, financial product or instrument; or to participate in any particular trading strategy. It does not take into account readers’ financial situation or investment objectives. We advise any readers of this content to seek their own advice. Without the approval of Pepperstone, reproduction or redistribution of this information isn’t permitted.

Article Disclaimer (Market Analysis)

Authenticated Homepage

My Account

Deposit

Withdraw

Transfer

Transaction history

Account Actions

Access trading platforms

Tools and calculators

Tools and Platforms

Refer a friend Wholesale

Refer a Friend

Promotions

Leave Feedback

Feedback

Instagram

Profile Menu

View Profile

support-button-icon.svg

24/5 Support

UI text

Get in touch via email, phone or live chat below.

Get in touch (Support)

All you need to do is email support@pepperstone.com with the trading account number you wish to restore. Please be advised that in some cases we might not be able to reactivate an account.

Managing my account

Opening an account

New to trading

Platforms and tools

Understanding trading conditions

Support

Find out how to reset your password, choose an account type or set your preferences.

To reset your trading account password, please login to <a href="https://auth.pepperstone.com/login" target="_self">My Account</a>. Once logged in, you will notice a cog wheel symbol in the top right corner of your trading account. Click on the cog wheel and then select 'Send Reset Password Email' and you will be sent a password reset link to your email. A guide on how to reset your trading account password can be found here: https://www.youtube.com/watch?v=dPihtNWqNsc Once you click on the link contained in the password reset email and login to your client area, please ensure that the password you set has: - A minimum of 8 characters, maximum of 15 characters - 1 uppercase letter - 1 number - At least 1 of the following special characters: !$%&amp;_-@ An example password would be: Atrepo1@ To reset your trading account password while you have 2FA enabled - you will notice a cogwheel symbol in the top right corner of your trading account number box. Click on the cogwheel and then select "Change trading account password" and follow the above guide to correctly set a new password, then insert the 2FA code and click Submit.

In My Account, click on the pen symbol located to the right of your trading account number and select 'Change Trading Account Password'.

How can I reset my trading account password

All you need to do is go to the Account section in <a href="https://auth.pepperstone.com/login" target="_self">My Account</a>, click on the pen symbol above the account and enter the new name under the Change Nickname tab. It's not possible to change the trading account name which is displayed, as this is for administrative purposes only.

Log in to My Account and enter the new name under the 'Change Nickname' tab.

How do I update the nickname on my trading account

To request an additional demo trading account, please login in <a href="https://auth.pepperstone.com/login" target="_self">My Account</a> and click on 'Account’: on the right hand side make sure ‘DEMO’ is selected at the top, then click on the blue plus icon to ‘Request an Account’. Enter the account type and platform, leverage (flexible leverage accounts only), account currency and your desired level of funds. Then, create your password and click 'Submit.'

Log in to My Account, select the 'Demo' tab in the Account section and click on the blue plus symbol.

How do I open another demo account

Simply log in to your <a href="https://secure.pepperstone.com/?locale=en">secure client area</a> and select the Live tab in the Account section. Click on the blue plus symbol (+) to add a new account and choose your preferences.<img asset_uid="blt010c58ff7c45be69" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt010c58ff7c45be69/6638bb855ccd0800f62c1801/open-additional-live-account-1_(new_logo).png" alt="open-additional-live-account-1_(new_logo).png" height="auto"/><img asset_uid="blt295d2a642b615ec1" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt295d2a642b615ec1/6638bb81d712606e65099f98/open-additional-live-account-2_(new_logo).png" alt="open-additional-live-account-2_(new_logo).png" height="auto"/>We'll send you an email to confirm the new account details.

Log in to your secure client area, select the 'Live tab' in the Account section and click on the blue plus symbol.

How do I open another live account

However, in your <a href="https://secure.pepperstone.com/?locale=en">secure client area</a>, you have the option to open an additional live trading account in your preferred currency.

Unfortunately, once your trading account has been created we can't change its currency.

Can I change my account currency

If you're having trouble logging in and receiving one of the following error messages: Invalid Account, Authorization Failed, or No Connection, review these tips and known login issues:<ol><li>Your account details (account number and server) are incorrect</li><li>Your password is incorrect</li><li>The incorrect server has been selected (each account has its own server and no other server can be used to access the account)</li><li>The account is archived</li><li>Your platform isn't connected to the internet or you have a weak internet connection</li><li>Your demo account has expired</li><li>You need to reset your password</li></ol>If none of the above helps to solve the problem, email <a href="mailto:support@pepperstone.com">support@pepperstone.com</a> with details of the issue and our team will be happy to assist.

If you're having trouble logging in, see below for help.

Having trouble logging in

Help and support

How can I reactivate an old account?

Couldn't find what you were looking for?