How can I reset my trading account password?
To reset your trading account password, please login to My Account. Once logged in, you will notice a cog wheel symbol in the top right corner of your trading account. Click on the cog wheel and then select 'Send Reset Password Email' and you will be sent a password reset link to your email.
A guide on how to reset your trading account password can be found here: https://www.youtube.com/watch?v=dPihtNWqNsc
Once you click on the link contained in the password reset email and login to your client area, please ensure that the password you set has:
- A minimum of 8 characters, maximum of 15 characters
- 1 uppercase letter
- 1 number
- At least 1 of the following special characters: !$%&_-@
An example password would be: Atrepo1@
To reset your trading account password while you have 2FA enabled - you will notice a cogwheel symbol in the top right corner of your trading account number box. Click on the cogwheel and then select "Change trading account password" and follow the above guide to correctly set a new password, then insert the 2FA code and click Submit.